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Everything You Need To Know About Freebirds
Community Questions & Others
Does Freebirds host fundraising events?
Yes! We refer to our fundraising events as Spirit Nights! For more information, contact us with your inquiry at freebirds.com/contact-us.
Does Freebirds donate to events?
If you have a silent auction or raffle you would like Freebirds to donate to, contact us with your inquiry at freebirds.com/contact-us.
Does Freebirds franchise?
If you’re interested in Franchising opportunities with Freebirds World Burrito, please submit an inquiry under general feedback at freebirds.com/contact-us.
Freebirds used to offer merch, where can I find it?
Coming soon!
Ordering Questions
Does Freebirds Cater?
Yes, Freebirds caters Burrito Bars and more from backstage to boardroom.
Does Freebirds have a Rewards App?
Yes, earn free food by downloading the app and signing up on the App Page.
Do you offer vegetarian or vegan options?
Yes! Freebirds offers a variety of vegetarian and vegan-friendly ingredients.
Can I customize my order?
Absolutely. Every item is fully customizable; proteins, fresh toppings, sauces, and sizes are all up to you.
What sizes do you offer?
Freebirds offers multiple sizes, including our Freebirds, Monster and legendary Super Monster as well off-menu favorites.
Rewards Questions
What are Freebirds Rewards?
Freebirds Rewards is our loyalty program where members earn points on qualifying purchases and unlock exclusive offers, rewards, and other member benefits. Earn 1 point for every $1 spent on qualifying purchases.
Is Freebirds Rewards free to join?
Yes. Freebirds Rewards is completely free to join. Rewards Members get access to exclusive offers, bonus points, new menu announcements, and special deals delivered through the Freebirds app, email, and SMS (if subscribed).
How do I earn points?
Earn points on qualifying purchases by scanning your Rewards account in-store or by signing in before placing an order online or in the app. You can earn points on every purchase as long as you’re signed into your Freebirds account and your card is linked.
How do I check my points balance?
You can check your rewards progress anytime in the Freebirds app. Visit the rewards section to see your current available points, rewards, and your current tier status.
Do my points or rewards expire?
Yes. Points expire 12 months after your last qualifying purchase. If you receive a reward, you will have 14 days to redeem it unless the reward is designated as a same day reward, in which case it is only valid on the day it is issued.
How long does it take for points to appear in my account?
Points from qualifying purchases made with a payment method linked to your Freebirds Rewards account typically appear almost immediately. If you submit a receipt through the Freebirds app because you paid with cash or an unlinked payment method, your receipt will be reviewed, and eligible points will be added to your account within 24 hours.
Can I earn points on third-party delivery orders?
No. Purchases made through third-party delivery services (Uber Eats, DoorDash, etc.) do not qualify for points towards your Freebirds account. This applies even if you use a linked card from your Freebirds Rewards account. These orders cannot be tracked through the Rewards program.
I need help with my Rewards account, missing points, or an order. What should I do?
If you’re missing points from a qualifying purchase, tap “More” in the bottom right corner, then select “Upload Receipt”. Be sure to submit your receipt on the same day as your purchase. If you’re still missing points after uploading your receipt, or if you need help with your Rewards account, a reward, or an order, please contact guestrelations@sunholdings.net and include your order details so we can assist you.